Terms & Conditions
These terms were updated July 1st, 2018.
By purchasing any pass, ticket or spot for an event you agree to these Terms & Conditions. Please carefully read the below clauses which you are accepting.
Registrations and Purchases
Your registrations or purchases create a binding agreement between you and the event organiser. Each ticket is personal and can only be used by the person whose name is on the ticket. Check your selection carefully before you complete the purchase. All sales are final. Once event passes, tickets or spots are reserved or purchased, the full amount is due and they can not be changed unless it is according to these terms and conditions or with prior agreement of the event organiser. Resale of tickets is prohibited without prior agreement of the event organiser or as outlined in these terms and conditions.
Ticket and Payment Processing
In addition to the price of the ticket or pass set by the organiser of an event, there will be a non-refundable ticketing fee added for the ticketing service provider and a payment processing fee for the payment processing provider for debit/credit card processing. The exact amounts charged will vary and depend on the type of ticket purchased, the payment method selected, the ticketing service provider and the payment processing service provider.
Event Changes by the Organisers
At any time the organisers have the right to make changes to the schedules, line-up, locations, promotions, and anything else related to their event. You understand that the organisers will make these changes as deemed necessary and that most of the time these changes are beyond the control of the organisers. These changes will not entitle the purchaser to a refund. For the majority of these changes the official Facebook event is the main way of communicating with attendees. The attendee is responsible for checking the Facebook event for any last minute changes.
If the sold event is cancelled by the organiser, the customer will receive a refund of the amount paid for the event ticket/pass/spot originally purchased, in other words the face-value of the event ticket. The ticketing and payment processing fees will not be refunded.
You’re not entitled to a refund if you can no longer attend an event, no matter what the reason is.
In the event you will not attend the event and have not paid the full amount due yet, please see the section “No-show”.
In the event you will not attend you are allowed to re-sell your ticket according to the conditions in the section “Name Change / Pass Reselling”.
If for any reason you do not show up at the event, and have any fees due, you will receive an email with our account details for you to settle the outstanding amount. In the event of not showing up for the event 100% of the fee is due.
Name Changes / Pass Reselling
Name Changes or Pass Reselling is only possible for Workshop/Full Passes for festivals and intensive weekends. If you can’t attend you are allowed to give your pass or sell your pass to someone else that has not registered yet with an administrative fee. If this is the case please inform us using the contact form, letting us know who will take your place, their first and last name, email and phone number, plus any other details there were asked during the registration so that we can reissue your ticket on their name. At any time follower passes can only be sold to followers, leader passes only to leaders and international passes only to international attendees. Any name changes made latest 1 month before the event have an administrative fee of 10€ and if they are made less than 1 month before the event the administrative fee is 20€.
Exception: In the event that you won a pass or were given a pass by someone, no reselling is possible and no name changes are possible. Only the original person can use the pass. If you will not attend please inform us.
At all times the original buyer is liable for the payment of the pass plus any administrative fees for the name change.
Where available you are able to upgrade your pass by informing the organiser and by paying the difference between the pass you purchased and the current rate of the pass you are upgrading to. You will be informed where to pay the difference.
Instructions in regards to the wristbands you might get when attending an event, please remember to make sure that it is comfortable while putting it on!
- You can get your wristband at the check-in desk with a MOBILE OR PRINTED E-TICKET. Without it you won’t be able to get it.
- You have not received your mobile or e-ticket? Take your proof of payment!
- You can only access the event with your wristband, wear it the whole weekend.
- You can only exchange a damaged/destroyed wristband by bringing it to get it exchanged.